Policies

We are so glad that you chose to book a service with us! We can’t wait to see you. Please take a few minutes to read through our policies as they will help us serve you better! We request that our guests arrive a few minutes early for their scheduled appointment. This ensures that we will have ample time to serve you a refreshing beverage, allow you to enjoy the latest industry magazines, browse and try our products, and enjoy our retail space.

Refund Policy

Because of our thorough consultation process, there are no refunds of services for any reason. Upon checkout, we do highly recommend pre-booking your next appointment to ensure a convenient time.

Late / Cancellations

If you’re running a behind schedule, please understand that every effort will be made to still deliver the service. However, appointments may have to be rescheduled if tardiness goes beyond 15 minutes of your originally scheduled appointment time. We request at least a 24-hour notice in the event of a cancellation, as we would like to offer accommodations to another guest should you not be able to make it.

Consultations

All services begin with a thorough consultation – the most important part of the TRIBE experience – where we get to know you best. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we asked our guests to voice any issues, concerns, allergies, or medical conditions. We are here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discussed routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests might take multiple visits.

Exchanges

Concerning purchases, we will gladly exchange an unused Aveda product that was purchase in our salon for another product, though promotional pricing will not be extended.

Guest Safety

To ensure the safety of our guests and staff, and to allow us to give each guest our undivided attention, only the person receiving the services will be permitted on the styling floor. All other guests are asked to wait in the reception area.

Cell Phones and Electronic Devices

We kindly request that phones be silenced, set to vibrate, or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in “off” mode.

Guest Safety

Salon TRIBE is not responsible for lost or stolen items, or items left behind. Visa, MasterCard, Discover, personal checks and cash are all accepted methods of payment.